Customer service specialist Moroccan Arabic Dow Hoek – Manpower – Hoek

  • Hoek


Jouw baanAre you fluent in Arabic and French and are you interested in working at an international chemical company? If you have a Bachelor’s degree or EQF level 6 degree (or higher), Manpower and Dow have the perfect job for you! As a customer service specialist you will be responsible for maintaining and building relationships with Dow clients. This job comes with a maximum salary of €3,200 per month, plus travel cost reimbursement and pension accrual. If you are interested to learn more about this position, keep reading and discover if you’re the perfect fit!Employment agency Manpower is looking for a Moroccan Arabic and French-speaking customer service specialist for Dow in Terneuzen.Your job is to become the interface between Dow’s business value chain partners and its customers. In order to achieve the best results you will be working alongside Dow functions such as Logistics, Marketing& Sales and Supply Chain. You will obtain good knowledge of the products, businesses and service offerings within Dow and use this knowledge to create good customer relationships. Your job will also encompass the following tasks:Coordinating customer account activitiesAddressing issues and implementing solutionsOverseeing the order entry process and leading the order fulfilment process for given business(es)Maintaining service levels according to business prioritiesBalancing customer requirements and Dow capabilitiesFollowing up on orders and guiding these through the Supply Chain partners to ensure customer satisfactionDetermining commercial strategies with customers across multiple businessesWhat’s in it for you?Gross salary between€2,600.- and €3,200.- per monthReimbursement of travel expenses at€0.19 per kilometre with a maximum of 75 kilometres, plus full reimbursement of Westerschelde tunnel expensesA full-time job of 40 hours a weekPension accrual through Manpower after 26 weeks of workLong term assignment, fixed-contract at ManpowerPossibility of a contract at Dow in the long runFree access to online learning platform Manpower Academy and on-the-job training at DowFor this position we can provide an international hiring package, which makes it easier for you to relocate to and settle in the Netherlands and reimburse specific costs. The package includes:Reimbursement of your flight ticket (if applicable) for the job interview and for relocation if you are start working for DowReimbursement of travel costs by car or public transport from the airport to Terneuzen and back, based on a€0.19 per kilometre rateAccommodation for the first six weeks for any new hire A relocation fee of€3,600.- net to be paid after three months The international hiring package is subjected to conditions:You haven’t been working and/or living within a 75 kilometre range of Dow You must officially register at the local municipality of the town you relocate toJouw werkplekJouw profielAn EQF level 6 or a Bachelor’s degree or higherExcellent command of English, Moroccan Arabic and French (at least C1 level, according to the Common European Framework of Reference for Languages)Affinity with new technologies and toolsA valid Dutch work permit with a duration of at least nine months or EU-citizenshipAbility to apply for a code of conduct (Verklaring Omtrent Gedrag or VOG)Availability of 40 hours per weekDo you have experience in customer service, or have you previously worked with CRM and/or SAP? Then you’ll have an advantage! Living in or near Terneuzen, Hoek, Middelburg or Bergen op Zoom is a bonus, but not mandatory!Are you looking forward to a new job at would Dow be the perfect fit for you? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!

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