Customer service specialist English-speaking Dow Hoek – Manpower – HOEK

  • HOEK


Jouw baanProblem-solving, communicating and customer service are all parts of your DNA. You have a Bachelor’s degree and an excellent command of the English language and now you are looking for a (new) job at an international company. Dow offers you the opportunity to build a successful career as the person who connects Dow’s customers and its departments. As a customer service specialist you can expect to earn a monthly salary up to €3,200,- and you will receive reimbursement of travel costs. If you are ready for this full-time challenge, please keep reading and don’t forget to apply!Employment agency Manpower is looking for English-speaking customer service specialists for Dow in Hoek.The challenge of customer service is to be at the interface between customers and business value chain partners at Dow. You will also collaborate with Dow functions such as Supply Chain, Marketing& Sales and Logistics to achieve the best possible results. Because of your knowledge of the products, service offerings and businesses Dow has to offer, you can establish solid customer relationships and choose the most suitable and cost-effective solutions. You will also be responsible for the following:Analysing customer needs and gathering market intelligenceExecuting the order entry process and leading the order fulfilment process for given business(es)Coordinating customer account activity, including addressing issues and implementing solutionsMaintaining service levels according to business prioritiesFollowing up on orders and guiding these through the Supply Chain partners to ensure customer satisfactionDifferentiating between customer requirements and Dow capabilitiesDetermining commercial strategies with customers across multiple businesses What’s in it for you?Gross salary between€2,600.- and €3,200.- per monthReimbursement of travel expenses of€0.19 per kilometre and full reimbursement of Westerschelde tunnel expensesPension accrual through Manpower after 26 weeks of workFull-time job of 40 hours a weekFixed term Manpower contract at DowPossibility of a permanent contract with Dow in the long runOn-the-job training at Dow and free access to Manpower’s online learning platformJouw werkplekJouw profielAn EQF level 6 degree or Bachelor’s degree (or higher)An excellent command of the English language (at least level C1-level according to the Common European Framework of Reference for Languages)Availability of 40 hours per weekA Dutch work permit that is valid for at least nine months or EU-nationalityA certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you have not committed any criminal offencesAffinity working with new tools and technologiesExperience in customer service, with CRM and/or with SAP is preferable but not mandatory!You should also be a great communicator who is able to establish valuable customer relationships, as well have an aptitude for data and numbers. Your keen eye for details and your persistence, as well as your team-oriented way of working make you a great candidate for Dow! Living in or near Hoek, Terneuzen, Middelburg or Bergen op Zoom is a bonus, but not mandatory! If you are fluent in any other language than English, please let us know during your application.Are you looking forward to a new job at would Dow be the perfect fit for you? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!

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