Customer service specialist English Dow Hoek – Manpower – HOEK

  • HOEK


BedrijfsomschrijvingThe Dow Service Centre is the international service provider for the Dow Chemical Company. More than 1,100 employees representing over fifty nationalities work here. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India with a wide range of services. This includes logistics, customer services, finance, human resources, translations and more. In 2020 Dow received recognition as a Top Employer because of the their support of local environmental projects and public events.As a new employee, you will have the opportunity to be part of Dow’s Employee Resource Groups (ERGs) to contribute to inclusivity at Dow. You will also be offered many internal training opportunity to develop your technical and soft skills. Because of the nature of your job, you will work alongside with various departments within Dow, including supply chain planning, commercial and logistics.To get a better understanding and feel for this job, read the experiences of Dow employee Elif:”Honestly, I had many doubts before going forward with a recruitment company for the job that I wanted to have. But, surprisingly, I saw my dream job at Dow was open through only recruitment companies! Then, one day, I got a call from Manpower. I thought this would end up the same because I saw the general approach from other recruitment companies. It was a very friendly, comfortable, job specific detailed conversation with Joyce Dekker. It felt completely different than others and very close to my dream job! I decided not to end up at the same point this time. Joyce helped me to communicate with hiring managers and some supportive colleagues before the interview. They tried be sure that I was really comfortable and ready for the meeting. This approach helped me a lot while dealing with stress and big excitement of the interview. I felt already I had a team behind me, supporting in all cases, no matter what!I am glad to choose Manpower and Dow, for being in my position right now, I absolutely love it! I also learn many things from the company about the standards and laws of World International Trade. It’s a flexible, caring and intercultural place including many people from different nationalities. Such an inspiring and innovative environment to be in!” – Elif Working hoursThe working hours in this full-time position are during regular office hours from Monday through Friday.FunctieomschrijvingProblem-solving, communicating and customer service are all parts of your DNA. You have a Bachelor’s degree and an excellent command of the English language and now you are looking for a (new) job at an international company. Dow offers you the opportunity to build a successful career as the person who connects Dow’s customers and its departments. As a customer service specialist you can expect to earn a monthly salary up to €3,200,- and you will receive reimbursement of travel costs. If you are ready for this full-time challenge, please keep reading and don’t forget to apply!Employment agency Manpower is looking for English-speaking customer service specialists for Dow in Hoek.The challenge of customer service is to be at the interface between customers and business value chain partners at Dow. You will also collaborate with Dow functions such as Supply Chain, Marketing & Sales and Logistics to achieve the best possible results. Because of your knowledge of the products, service offerings and businesses Dow has to offer, you can establish solid customer relationships and choose the most suitable and cost-effective solutions. You will also be responsible for the following:Analysing customer needs and gathering market intelligenceExecuting the order entry process and leading the order fulfilment process for given business(es)Coordinating customer account activity, including addressing issues and implementing solutionsMaintaining service levels according to business prioritiesFollowing up on orders and guiding these through the Supply Chain partners to ensure customer satisfactionDifferentiating between customer requirements and Dow capabilitiesDetermining commercial strategies with customers across multiple businesses What’s in it for you?Gross salary between €2,600.- and €3,200.- per monthReimbursement of travel expenses of €0.19 per kilometre and full reimbursement of Westerschelde tunnel expensesPension accrual through Manpower after eight weeks of workFull-time job of 40 hours a weekFixed term Manpower contract at DowPossibility of a permanent contract with Dow in the long runOn-the-job training at Dow and free access to Manpower’s online learning platformFunctie-eisenAn EQF level 6 degree or Bachelor’s degree (or higher)An excellent command of the English language (at least level C1-level according to the Common European Framework of Reference for Languages)Availability of 40 hours per weekA Dutch work permit that is valid for at least nine months or EU-nationalityA certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you have not committed any criminal offencesAffinity working with new tools and technologiesExperience in customer service, with CRM and/or with SAP is preferable but not mandatory!You should also be a great communicator who is able to establish valuable customer relationships, as well have an aptitude for data and numbers. Your keen eye for details and your persistence, as well as your team-oriented way of working make you a great candidate for Dow! Living in or near Hoek, Terneuzen, Middelburg or Bergen op Zoom is a bonus, but not mandatory! If you are fluent in any other language than English, please let us know during your application.Are you looking forward to a new job at would Dow be the perfect fit for you? Don’t hesitate to apply and Manpower will contact you within two working days to discuss your application!SollicitatieprocedureFor more information please contact Robin Van Loon via [email protected] or call 088 282-8128.ContactgegevensRobin Van LoonDiemerhof 161112XN DiemenTelefoon: 088 282-8128

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