Senior HR Advisor (Dutch) – Verhuizen naar Krakau, Polen – Hindeloopen – Shell Business Operations – Hindeloopen


Working in virtual HR advisory environment, HR Advisers are the first point of contact for Line Managers and Employees, when HR support is requested, via various channels. Being generalist roles in nature, HR Advisers will receive queries on a variety of topics daily, covering both simple and complex cases. Cases can range from systems support, annual HR exercises, internal resourcing, performance or absence management. They might also include domestic transfers, disability entitlement and advice on vacation entitlement.Following the initial contact by the Line Manager or Employee, an HR Adviser takes accountability to manage a case from end to end, seeking subject matter expertise from colleagues in HR Operations, or specialist support from HR colleagues sitting in country when appropriate. HR Advisers will determine the flow through of requests from clients and where escalation or further support is needed, to ensure timely delivery. HR Advisers will be the ‘face of HR’ to many of our workforce.Purpose:

  • Advise and support line managers on complex HR matters (e.g. performance management, tactical HR planning)
  • Provide end-to-end HR Advice to Line Managers and follow-up support if/when necessary
  • Build and maintain valued adviser relationship with leaders
  • Liaise with HR experts to get input on complex cases
  • Provide coaching & feedback to line managers, as well as to more junior colleagues.


  • Responsible for delivering HR advice to employees and line managers; supporting managers with more complex HR-related cases, e.g. Exit/ Redundancy management; local and global Policy guidance; Absence management; Leave, Retirement, Benefits advice
  • Partner with line managers on complex HR matters, provide operational as well as tactical HR support. For example, support line managers with performance management to heighten productivity; coach and support managers on team effectiveness strategies/resources
  • ​Provide guidance and practical expertise to Line Managers on policy related issues to ensure the best performance of his/her team and the individuals within it.
  • Support / advise the business leaders in reviewing the growth plans / organization structure & partner with the recruitment team to develop and implement resourcing strategies where internal resourcing needs to be supplemented with external hiring
  • Collaborate with and support global/local HR Business Partners and Consultants with change initiatives. This includes, but is not limited to: Country-specific organization redesign implementation; business/function ramp-up or demobilization events, requiring cross-HR co-ordination e.g. Talent, Integrated Resourcing and International Mobility.
  • Support activities focused on organizational structure, as well as support change management, communication and staff engagement strategies.
  • Upon request, provide insight to line managers through analysis of data from available HR Systems.
  • Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.
  • Provide coaching and feedback to line managers, equipping line managers to deal with HR related matters correctly.
  • Establish strong working relationship with colleagues in country to ensure the team can effectively partner when situation requires.

Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work

People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.Requirements:Skills/Requirements that would help ensure success in this role include but are not limited to:

  • Dutch C1
  • At least 4-5 years of professional HR experience in international dynamic environment,
  • University degree in Human Resources/Business Administration or any other related areas would be an advantage,
  • Fluent English,
  • Strong knowledge of HR Processes and Policies, as well as strong understanding of local HR legislation,
  • Able to work independently, think strategically and partner with leadership on business /HR initiatives,
  • Demonstrated strong communication skills and the ability to rapidly build and maintain trust,
  • Ability to facilitate, constructively challenge and influence business leadership on people / HR issues,
  • Strong interpersonal skills to communicate professionally with partners and support other senior managers and team leaders in specific HR matters,
  • Excellent verbal, written and interpersonal communication skills with employees at all levels and cultures of the organization.

We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Lees meer Customer Support (Dutch) – Verhuizen naar Lissabon, Portugal – Hindeloopen – Teleperformance – Hindeloopen


Het verlenen van klantenservice in een internationale omgeving.
Dit houdt onder meer in dat je hulp biedt, vragen beantwoordt en informatie verstrekt aan klanten.Our is één van de grootste E-commerce sites in Nederland en marktleider in de online verkoop van boeken, entertainment, elektronische apparatuur en speelgoed.
Bezoekers van de online afdeling hebben toegang tot meer dan zes miljoen producten.
Marktonderzoek wijst uit dat de winkel één van de meest populaire winkels is bij klanten uit Nederland en Vlaanderen.
What we are looking for Je hebt een uitstekende beheersing van het Nederlands, mondeling en schriftelijk;Je hebt een uitstekende kennis van MS Office-programma´s;Je hebt minimaal het VMBO afgerond;Je gaat graag met mensen om en beschikt over uitstekende communicatieve vaardigheden;Je bent professioneel en in staat om in teamverband te werken;Je hebt een internationale mindset;Je bent beschikbaar voor een relocatie naar Portugal;Je heb bij voorkeur al ervaring in een callcenter omgeving.
What we can offer you Vergoeding van jouw reiskosten van de heenvlucht (9 maanden na het tekenen van het contract);Mogelijkheid om in één van onze appartementen in Lissabon te wonen;Uitstekende kans in een groeiende multinational;Werkzekerheid en doorgroeimogelijkheden;Investering in training en persoonlijke ontwikkeling;Jaarlijkse retourvlucht naar jouw thuisland (binnen Europa), aangeboden door Teleperformance Portugal;Gratis Portuguese taalcursussen, sportactiviteiten en georganiseerde evenementen.
Responsibilities Verantwoordelijk voor klantvragen binnen een gezette tijdspanne;Door middel van troubleshooting klantvragen beantwoorden;Identificeren van mogelijke escalaties en deze volgens de correcte procedure uitvoeren;Samenwerken met backoffice en andere afdelingen om een gerichte oplossing aan de klant te kunnen bieden.
Hoe kan ik solliciteren?Solliciteer door op de onderstaande “solliciteren”knop te klikken!

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